ԱՇԽԱՏԱՆՔԻ ՆԿԱՐԱԳԻՐ
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The Support Center Specialist will provide technical support, training and guidance to different user groups of e-gov systems developed by the Company.
ՊԱՐՏԱԿԱՆՈւԹՅՈւՆՆԵՐ
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- Receive, prioritize and respond to incoming telephone, email and in-person requests for assistance from systems users in a timely and accurate way;
- Evaluate and resolve users' issues in-person and remotely; correct routine issues, if needed contact appropriate resources for additional assistance;
- Identify user needs and help them in using specific systems' features;
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users);
- Follow up with users to ensure their technical issues are resolved;
- Assist in training process of the product customers.
ԱՆՀՐԱԺԵՇՏ ՈՐԱԿԱՎՈՐՈՒՄՆԵՐ
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- Excellent user-level computer skills (MS Windows, Office family products);
- Experience in providing technical customer service as a Customer Support Specialist or in a similar CS role, and training users with varying levels of technical expertise;
- Solid troubleshooting, verbal and written communication skills;
- Familiarity with public administration is a plus;
- Experience using help desk, task management software (preferably Jira) and remote support tools (Teamviewer, AnyDesk);
- Time management and multi-tasking abilities;
- Patience when handling tough cases.
ԴԻՄԵԼՈւ ԿԱՐԳԸ
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Interested candidates can send their CVs to:
[email protected] indicating "Support Center Specialist" in the subject line of the email. No phone queries are proposed for applicants. Only shortlisted candidates will be contacted for an interview.
Խնդրում ենք Ձեր նամակում հստակ նշել, որ այս աշխատանքի հնարավորության մասին տեղեկացել եք Կարիերայի կենտրոնի վեբ-կայքից և նշեք կայքի հղումը՝ www.careercenter.am։ Շնորհակալություն.
ԱՇԽԱՏԱՎԱՐՁ
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Starting 150,000 AMD Net per month.
ՈՎ ԿԱՐՈՂ Է ԴԻՄԵԼ
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All interested candidates
ԿԱԶՄԱԿԵՐՊՈւԹՅԱՆ ՄԱՍԻՆ
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VXSoft LLC (
www.vxsoft.com) is a leading software development company based in Yerevan, Armenia, specializing in e-Governance systems. With a strong track record of developing online transactional systems and process automation solutions, VXSoft serves clients across the CIS, the Middle East, and EU member countries. Our portfolio includes electronic document management systems, business registers, vehicle registration systems, and civil status registers. At VXSoft, we are committed to digitizing and modernizing government services to enhance efficiency and transparency.